Lessons Learned – My confidence in Apple has been reaffirmed

Editor’s Update: Apple Computer representatives contacted me after seeing this posting on NASA Watch. My computer will soon be fixed at no charge to me. My interactions with Apple staff since my unfortunate experiences at their Tyson’s Corner store – as well as the emails from other loyal Apple customers – have convinced me that the folks at that store were an isolated anomaly – and that Apple customer service is indeed still the epitome of the old saying ” the customer is always right”. Ignore all of my earlier comments.