NASA Internal Memo: NOMAD Connectivity Issues

From: Nomad-Outreach
Date: Tue, 20 Jan 2009 09:23:55 -0600
Subject: NOMAD Connectivity Issues

Good Morning, Many of you as NOMAD customers have periodically experienced performance issues over the past three months to include slow email access and response, Outlook Web Access (OWA Webmail) connectivity issues and desktop client connectivity issues.  These problems have caused various degrees of disruptions to your normal daily workload.  

I apologize for the inconvenience that you have experienced because of these connectivity issues.  I wanted you to know that we are doing everything possible to resolve the issues.

The NOMAD Team, Microsoft Technical Support and UNITeS are working together performing detailed analysis of the problem.  As of today, the team has been able to identify the symptoms.  However, the root cause remains unknown.  

The issue has been escalated by Microsoft to a level in which the NOMAD team will receive support from Microsoft 24×7 until the issue is mitigated or solved.  Additionally, Microsoft has engaged a number of escalation engineers from the product support team to work with the team.  Microsoft is committed to providing the necessary resources to get this problem resolved.

Additional information will be made available as progress is made toward the resolution.

Lula L. Wright
NOMAD Project Manager
NASA Shared Services Center
228-813-XXXX