Satcom Direct named preferred connectivity supplier by Luxaviation as value, customer service and technology secure three-year agreement
Satcom Direct (SD), the business aviation solutions provider,
has signed a preferred supplier agreement with Luxaviation Group, one of the world’s largest business aircraft
and helicopter operators. The new three-year arrangement begins with immediate effect and provides best-
in-class technical connectivity solutions, superior value, and award-winning customer service to the global
Luxaviation fleet.
All Luxaviation customers may now benefit from SD’s advanced technology, tailored service packages and
global 24/7/365 customer support, to receive an unparalleled connectivity experience supporting streamlined
functionality. The scalable offering meets the specific connectivity needs, missions, and budget requirements
of each individual Luxaviation aircraft.
The agreement provides access to high-speed data to support a plethora of inflight requirements including
voice, message, email, and internet services, video conferencing, multiple streaming, and high-data demand
applications. In addition, SD FlightDeck Freedom® brings datalink functionality, improving situational
awareness and flight deck communications for the crew. Supporting the arrangement Inmarsat’s Jet Connex
and SwiftBroadband services enhance passenger productivity, or relaxation, through high-speed cabin WiFi
capabilities, as well as bolstering crew operations.
“Our existing relationship with SD has already demonstrated the organization’s worth. The superior
technology, combined with expert technical support, ensures excellent value and reliable, global connectivity.
We wanted to work with a company that mirrors our operating philosophy and customer centric focus, and SD
does that,” says Stuart Williamson, Chief Operating Officer of Luxaviation’s Business Aviation Support Services
Division. “The ability to tailor the offering for each customer, and the responsive, global, pro-active customer
service team, which has shown it meets and exceeds the needs of our clients, influenced our decision to switch
to SD as our preferred supplier.”
SD is also working with Luxaviation to optimize the expanding suite of SD Cybersecurity solutions, accessed
through SD Pro®, the digital flight operations dashboard. “Finalizing this agreement with Luxaviation highlights
that our approach of creating tailored solutions, blended with genuinely expert customer service is extremely
important to the end clients. We recognize value is not simply budget related, and the ability to package
services to effectively support the differing requirements of an international mixed fleet, demonstrates the
many advantages of the SD eco-system,” says Michael Skou Christensen, SD SVP International. “SD puts
customers first in terms of productivity, entertainment, and flight efficiency, and Luxaviation recognizes the
significance of this to their successful operations. It is a tribute to our global team, their hard work, and
dedication, that this deal has been ratified and I’m extremely proud of them. I know that the team is as excited
as I am to build upon this relationship and begin the next chapter with Luxaviation.”
About the Luxaviation Group: Since 1964, the Luxaviation Group has been tailoring private travel experiences
for a global clientele. Founded by André Ganshof van der Meersch, a Belgian entrepreneur, pilot, and
nobleman, our fifty plus-year history still proudly takes flight with our commitment to creating excellence
through visionary, pioneering and innovative private aviation experiences.
Luxaviation Group is comprised of top-of-the line aviation brands: Luxaviation, Luxaviation Helicopters,
Starspeed, and ExecuJet. Our more than 1200 employees work in an around-the-clock operation on five
continents, delivering stellar service in the areas of aircraft management for private and commercial aircraft,
private air charter services, and the management and operation of VIP passenger terminals in 26 airports
around the globe.
Ever innovative in spirit, the group has leveraged its global perspective, carrying the value of its founder into
its transformation as the world’s premier luxury experience travel company. Through the development of
bespoke luxury travel packages in private jets, various ventures, fine wines, and our very own Luxaviation Client
Service Training Academy, we are honored to evolve our brand in keeping with the ever-changing luxury travel
landscape.
Luxaviation considers corporate sustainability as an integral part of its business strategy. The company has
been integrating sustainability into their decision-making process, actively handling social and environmental
concerns that surround their business and continuously seek to improve their ways of operating. Further
information: www.luxaviation.com
About Satcom Direct: Satcom Direct (SD) and its group of companies provides global connectivity solutions for
business and general aviation, military, government, and head-of-state aircraft. The company also provides
land mobile services to areas with connectivity limitations. Since 1997, SD has worked to advance the
technology of global connectivity, being first to market with many new capabilities in communications. SD’s
industry-leading connectivity solutions are complemented by its divisional capabilities, including SD cabin
router systems and SD flight operations software. The company’s next generation of services help to
synchronize the aircraft with the flight department, connecting the entire flight operation. SD’s technologies
provide the most powerful integrated data platform in the industry.
A premier Inmarsat Distribution Partner, Iridium service partner, and Viasat preferred reseller, SD is also the
Master Distributor of Intelsat FlexExec. SD World Headquarters and primary operations center is located in
Melbourne, Florida, with additional office locations in the United States, Canada, UK, UAE, Switzerland, Hong
Kong, Australia, Russia, and Brazil. For more information regarding SD, visit www.satcomdirect.com, e-mail
sales@satcomdirect.com, or call U.S. +1.321.777.3000 or UK +44.1252.554.460. www.satcomdirect.com
