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NASA OIG: Review of NASA's Agency Consolidated End-User Services Contract

Press Release From: NASA Office of Inspector General
Posted: Tuesday, February 4, 2014


NASA's lack of adequate preparation prior to deploying the ACES contract together with HP's failure to meet important contract objectives has resulted in the contract falling short of Agency expectations.

We attribute these shortcomings to several factors, including a lack of technical and cultural readiness by NASA for an Agency-wide IT delivery model, unclear contract requirements, and the failure of HP to deliver on some of its promises.

In general, these issues fall into two categories: (1) issues related to the Agency's overall IT governance and (2) management and problems specific to the ACES contract.

Full report

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